Service Specific Sub-processors and Third Parties

ShareCRM uses certain sub-processors, content delivery networks and third parties to assist it in providing the ShareCRM Services.

What is a Sub-processor?

A sub-processor is a third party data processor engaged by ShareCRM, who has or potentially will have access to or process service data (which may contain Personal Information). ShareCRM engages different types of sub-processors to perform various functions as explained in the tables below.

Process followed to on-board a Sub-Processor

ShareCRM evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with ShareCRM’s information security and privacy standards. We then execute appropriate data protection agreements with them.

SUB-PROCESSOR NAMESERVICEAPPLICABLE SHARE CRM SERVICESAPPLICABLE FORTYPE OF DATA SHARED/PROCESSED
BAIDUMapping location serviceschecking on work attendance, customer visitsAll the customers around the globalWiFi information, location information
AMAPMapping location serviceschecking on work attendance, customer visitsAll the customers around the globalWiFi information, location information, devices information, running application list, and mobile phone storage permission
GOOGLEMapping location serviceschecking on work attendance, customer visitsAll the customers around the globalLocation information, mobile phone storage permission
每日互动Pushing notificationsPushing notificationsAll the customers around the global except for mobile users of Huawei, Xiaomi, Vivo,Oppo, IphoneLocation information, devices information, WiFi information, list of running applications
HUAWEIPushing notificationsPushing notificationsAll the customers around the global exclusively for Huawei mobile usersDevices information, list of running applications
XiaomiPushing notificationsPushing notificationsAll the customers around the global exclusively for Xiaomi mobile usersIMEI/OAID(applicable to Android Q),IMEI MD5/MEIDMD5, Android ID, VAID, AAID,MID(applicable to MIUI system), device brand and model, WiFi information, BSSID, SSID, list of running applications
VivoPushing  notificationsPushing notificationsAll the customers around the global exclusively for Vivo mobile usersList of running applications, mobile phone storage permission
OppoPushing notificationsPushing notificationsAll the customers around the global exclusively for Oppo mobile usersDevice information, list of running applications, etc.
IFLYTEKAutomated Speech RecognitionTo convert short audio to textAll the customers around the globalDevice information, WiFi information, list of running applications, camera (camera) permission, photo album (Picture Library) permission, microphone permission, mobile application list
CamCardTo capture all your business cards, and all the contact information can be quickly & accurately read and saved to your smartphone.To capture all your business cards, and all the contact information can be quickly & accurately read and saved to your smartphone.All the customers around the globalLocation information, device information, WiFi information, list of running applications
Tencent CloudTencent Cloud Conference, Video ServicesTencent Cloud Conference, TrainingAll the customers around the globalLocation information, device information, WiFi information, list of running applications, mobile phone storage permission, Microphone permission, audio permission, camera permission
Alibaba CloudTo integrate audio and video uploading, automatic transcoding, and media resource management for on-demand streaming.The Video services in MassagesAll the customers around the globalLocation information, device information, WiFi information, list of running applications, mobile phone storage permission, Microphone permission, audio permission, camera permission
HUAWEIScan kitScanner and generator for 1D and 2D barcodesAll the customers around the globalDevice information, WiFi information, operator, location information, application information etc.

What is a Third Party Service Provider?

In this context, “Third Party Service Provider” means those recipients of personal information that do not fall strictly under the category of sub-processors. It may be because either ShareCRM is acting as a controller for the information shared with the Third Party Service Provider (such as information processed for spam filtering and fraud prevention) or the Third Party Service Provider acts as an independent controller (for example, because of a legal obligation). The role of each Third Party Service Provider is specified below.

The use of the service provided by a particular Third Party Service Provider is at your discretion. We will take measures to ensure that your information is secure and is processed in compliance with applicable data protection laws.

NAME OF THE THIRDPARTY SERVICE PROVIDERSERVICEROLE OF  THE THIRDPARTY SERVICE PROVIDERAPPLICABLE FORDATA PROCESSED
WeChat PayTo provide payment services for enterprisesTo provide payment services and for additional purposes according to their privacy policy.All the customers around the globalcontact name,  phone number, email address, certificate type, front and back of ID card, settlement bank card number, contact ID number, transactions information, etc.
ALIPAYTo provide payment services for enterprisesTo provide payment services and for additional purposes according to their privacy policy.All the customers around the globalcontact name,  phone number, email address, certificate type, front and back of ID card, settlement bank card number, contact ID number, transactions information, etc.

What are Third Party Integrations?

Customer-enabled integrations with third-party services that are supported by ShareCRM, together with the applicable privacy policy are listed below.

PROVIDERDISCRIPTION
Alibaba CloudCloud storage servicesdetailed at: http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html?spm=5176.19720258.J_9220772140.89.6fa62c4aNiGcxs
ZoomVideo conference services, detailed at https://explore.zoom.us/zh-cn/privacy/
MontnetsSending SMS CAPTCHA or SMS to the designated mobile phone user, detailed at https://www.montnets.com/list-68.html#a0
VhallLive webcasting services, detailed at http://e.vhall.com/home/vhallapi/serviceterms
HollycrmCall center services, detailed at https://www.hollycrm.com/policy/
SobotCall center services, detailed at https://www.sobot.com/clause.html