Service Specific Sub-processors and Third Parties
ShareCRM uses certain sub-processors, content delivery networks and third parties to assist it in providing the ShareCRM Services.
What is a Sub-processor?
A sub-processor is a third party data processor engaged by ShareCRM, who has or potentially will have access to or process service data (which may contain Personal Information). ShareCRM engages different types of sub-processors to perform various functions as explained in the tables below.
Process followed to on-board a Sub-Processor
ShareCRM evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with ShareCRM’s information security and privacy standards. We then execute appropriate data protection agreements with them.
SUB-PROCESSOR NAME | SERVICE | APPLICABLE SHARE CRM SERVICES | APPLICABLE FOR | TYPE OF DATA SHARED/PROCESSED |
---|---|---|---|---|
BAIDU | Mapping location services | checking on work attendance, customer visits | All the customers around the global | WiFi information, location information |
AMAP | Mapping location services | checking on work attendance, customer visits | All the customers around the global | WiFi information, location information, devices information, running application list, and mobile phone storage permission |
Mapping location services | checking on work attendance, customer visits | All the customers around the global | Location information, mobile phone storage permission | |
每日互动 | Pushing notifications | Pushing notifications | All the customers around the global except for mobile users of Huawei, Xiaomi, Vivo,Oppo, Iphone | Location information, devices information, WiFi information, list of running applications |
HUAWEI | Pushing notifications | Pushing notifications | All the customers around the global exclusively for Huawei mobile users | Devices information, list of running applications |
Xiaomi | Pushing notifications | Pushing notifications | All the customers around the global exclusively for Xiaomi mobile users | IMEI/OAID(applicable to Android Q),IMEI MD5/MEIDMD5, Android ID, VAID, AAID,MID(applicable to MIUI system), device brand and model, WiFi information, BSSID, SSID, list of running applications |
Vivo | Pushing notifications | Pushing notifications | All the customers around the global exclusively for Vivo mobile users | List of running applications, mobile phone storage permission |
Oppo | Pushing notifications | Pushing notifications | All the customers around the global exclusively for Oppo mobile users | Device information, list of running applications, etc. |
IFLYTEK | Automated Speech Recognition | To convert short audio to text | All the customers around the global | Device information, WiFi information, list of running applications, camera (camera) permission, photo album (Picture Library) permission, microphone permission, mobile application list |
CamCard | To capture all your business cards, and all the contact information can be quickly & accurately read and saved to your smartphone. | To capture all your business cards, and all the contact information can be quickly & accurately read and saved to your smartphone. | All the customers around the global | Location information, device information, WiFi information, list of running applications |
Tencent Cloud | Tencent Cloud Conference, Video Services | Tencent Cloud Conference, Training | All the customers around the global | Location information, device information, WiFi information, list of running applications, mobile phone storage permission, Microphone permission, audio permission, camera permission |
Alibaba Cloud | To integrate audio and video uploading, automatic transcoding, and media resource management for on-demand streaming. | The Video services in Massages | All the customers around the global | Location information, device information, WiFi information, list of running applications, mobile phone storage permission, Microphone permission, audio permission, camera permission |
HUAWEI | Scan kit | Scanner and generator for 1D and 2D barcodes | All the customers around the global | Device information, WiFi information, operator, location information, application information etc. |
What is a Third Party Service Provider?
In this context, “Third Party Service Provider” means those recipients of personal information that do not fall strictly under the category of sub-processors. It may be because either ShareCRM is acting as a controller for the information shared with the Third Party Service Provider (such as information processed for spam filtering and fraud prevention) or the Third Party Service Provider acts as an independent controller (for example, because of a legal obligation). The role of each Third Party Service Provider is specified below.
The use of the service provided by a particular Third Party Service Provider is at your discretion. We will take measures to ensure that your information is secure and is processed in compliance with applicable data protection laws.
NAME OF THE THIRDPARTY SERVICE PROVIDER | SERVICE | ROLE OF THE THIRDPARTY SERVICE PROVIDER | APPLICABLE FOR | DATA PROCESSED |
---|---|---|---|---|
WeChat Pay | To provide payment services for enterprises | To provide payment services and for additional purposes according to their privacy policy. | All the customers around the global | contact name, phone number, email address, certificate type, front and back of ID card, settlement bank card number, contact ID number, transactions information, etc. |
ALIPAY | To provide payment services for enterprises | To provide payment services and for additional purposes according to their privacy policy. | All the customers around the global | contact name, phone number, email address, certificate type, front and back of ID card, settlement bank card number, contact ID number, transactions information, etc. |
What are Third Party Integrations?
Customer-enabled integrations with third-party services that are supported by ShareCRM, together with the applicable privacy policy are listed below.
PROVIDER | DISCRIPTION |
---|---|
Alibaba Cloud | Cloud storage servicesdetailed at: http://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud201902141711_54837.html?spm=5176.19720258.J_9220772140.89.6fa62c4aNiGcxs |
Zoom | Video conference services, detailed at https://explore.zoom.us/zh-cn/privacy/ |
Montnets | Sending SMS CAPTCHA or SMS to the designated mobile phone user, detailed at https://www.montnets.com/list-68.html#a0 |
Vhall | Live webcasting services, detailed at http://e.vhall.com/home/vhallapi/serviceterms |
Hollycrm | Call center services, detailed at https://www.hollycrm.com/policy/ |
Sobot | Call center services, detailed at https://www.sobot.com/clause.html |